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Problem

Now and then, customers experience issues with the Microsoft .NET and Visual C++ run-time modules needed by Tricerat installers.

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Tricerat has not yet identified a common origin or root cause for this.


Failed Installation Dialog

For all Simplify Suite and ScrewDrivers installers, Advanced Installer shows a standard error message dialog if the install can’t complete.  It will look similar to this example:

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https://tricerat.atlassian.net/wiki/display/TKB/Troubleshooting+Failed+Installs

Problem Signature

The signature of a problem with the Microsoft .NET and Visual C++ prerequisites is that Windows can't load an installer customer action because a required .DLL is missing or can't be found.

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The above example shows the signature of the problem.


Solution

When this occurs, the customer should:

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4) Contact Tricerat Support for any additional assistance needed.

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