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Problem

Now and then, customers experience issues with the Microsoft .NET and Visual C++ run-time modules needed by Tricerat installers.

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Tricerat has not yet identified a common origin or root cause for this.

Failed Installation Dialog

For all Simplify Suite and ScrewDrivers installers, Advanced Installer shows a standard error message dialog if the install can’t complete.  It will look similar to this example:

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When this message dialog is displayed , use stop and do not click the OK button!  Use the steps in the following TKB article to collect Windows Installer and custom action log information:

https://tricerat.atlassian.net/wiki/display/TKB/Troubleshooting+Failed+Installs

Problem Signature

The signature of a problem with the Microsoft .NET and Visual C++ prerequisites is that Windows can't load an installer customer action because a required .DLL is missing or can't be found.

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MSI (c) (98:78) [11:10:02:422]: Connected to service for CA interface.
CustomAction PrepopulateInstallPath_SDClient returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (c) (98!00) [11:10:02:553]: Note: 1: 1723 2: PrepopulateInstallPath_SDClient 3: PrepopulateInstallPath_SDClient 4: C:\Users\Owner\AppData\Local\Temp\MSI512D.tmp
Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action PrepopulateInstallPath_SDClient, entry: PrepopulateInstallPath_SDClient, library: C:\Users\Owner\AppData\Local\Temp\MSI512D.tmp
MSI (c) (98!00) [11:10:27:893]: Product: ScrewDrivers Client v6 x64 -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action PrepopulateInstallPath_SDClient, entry: PrepopulateInstallPath_SDClient, library: C:\Users\Owner\AppData\Local\Temp\MSI512D.tmp
Action ended 11:10:27: PrepopulateInstallPath_SDClient. Return value 3.

The above example shows the signature of the problem.

Solution

When this occurs, the customer should:1)

1. Download the .NET and

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1. Visual C++ prerequisites using this link:

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1.  https://tricerat.app.box.com/s/6ok768ac3uqksyaatgzbt39xxurije5l

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1. Manually install each of the downloaded prerequisites

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1. Re-attempt the install

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1. Contact Tricerat Support for any additional assistance needed.

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