...
When this message dialog is displayed , use stop and do not click the OK button! Use the steps in the following TKB article to collect Windows Installer and custom action log information:
...
MSI (c) (98:78) [11:10:02:422]: Connected to service for CA interface.
CustomAction PrepopulateInstallPath_SDClient returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (c) (98!00) [11:10:02:553]: Note: 1: 1723 2: PrepopulateInstallPath_SDClient 3: PrepopulateInstallPath_SDClient 4: C:\Users\Owner\AppData\Local\Temp\MSI512D.tmp
Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action PrepopulateInstallPath_SDClient, entry: PrepopulateInstallPath_SDClient, library: C:\Users\Owner\AppData\Local\Temp\MSI512D.tmp
MSI (c) (98!00) [11:10:27:893]: Product: ScrewDrivers Client v6 x64 -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action PrepopulateInstallPath_SDClient, entry: PrepopulateInstallPath_SDClient, library: C:\Users\Owner\AppData\Local\Temp\MSI512D.tmp
Action ended 11:10:27: PrepopulateInstallPath_SDClient. Return value 3.
The above example shows the signature of the problem.
Solution
When this occurs, the customer should:1)
- Download the .NET and
...
- Visual C++ prerequisites using this link:
...
...
- Manually install each of the downloaded prerequisites
...
...
- Re-attempt the install
...
...
- Contact Tricerat Support for any additional assistance needed.
Related articles
| Filter by label (Content by label) | ||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
...