Problem
When Advanced Print Features is enabled for a printer, the user will see an additional tab in the printer preferences dialog with a button to show the user interface from the manufacturer dialog. If the dialog does not display, try the following steps to resolve the problem.
Solution
- Verify that the print server is running the latest release of the Print Server Agent.
- Verify that the Simplify Console reports the correct version number of the Print Server Agent.
- Open the Simplify Console.
- Find the printer server object in the object pane.
- In the properties of the object, switch to the Information tab.
- Find the Client Version field which reports the version number of the Print Server Agent.
- If the client version is incorrect, click the Refresh Server Information button.
- Refresh the printer information in the database.
- Open the Simplify Console.
- Find the printer object under the print server object.
- Click the Refresh Printer button.
- If the problem continues to occur, contact Tricerat Support.
- Collect driver and driver UI logs from the application server and print server logs from the print server.
- Provide a list of printer names, make, model, and driver version of all printers affected by the issue.
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