Did you know that the version of Remote Desktop Protocol supported by your Windows clients is critical to successful dynamic virtual channel communications? At a minimum, they should support v8.1 of the Remote Desktop Protocol (RDP).
How do you check the supported RDP version?
- Open the mstsc program
- Right-click the program title bar and choose About. Example:
Upgrading your RDP version
Newer Windows operating systems support RDP v8.1 or higher but Windows 7 clients do not. The Windows Update mechanism will not automatically provide an update for the RDP version, you must apply these patches yourself.
Here is a link from Microsoft that discusses this issue: https://support.microsoft.com/en-us/help/2830477/update-for-remoteapp-and-desktop-connections-feature-is-available-for We suggest you read all the available information from the Microsoft page.
For Windows 7 computers, you need to follow these steps if the supported RDP version is less than 8.1:
- Make sure you have applied all available important updates using the Windows Update feature
- Apply the KB2574819 patch
- Apply the KB283477 patch
- Check the version of the supported RDP protocol using the method shown above.