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If there are problems using the Mac Agent, please use these steps to turn on and gather log files.

Step-by-step guide

 

  1. Update the logging to include Debug level logging.  Insure the Simplify Printing TX agent is not running and then from Terminal, enter the following command:

    Terminal
    Defaults write com.tricerat.SimplifyPrintingTX DefaultLogLevel –int 4
  2. Log files are located at:  ~\Library\Logs\triCerat.
    1. In Finder, select Go and hold down the alt/option key.  Library will appear in the list – select it.  Now go to Logs\triCerat. 

 

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