How to turn on debug logging in TX

Owned by Michelle Mohammadi (Unlicensed)
Last updated: Jun 06, 2014
1 min read

On the Print server and TX server debug logging are turned on through the registry as follows:

 

  1. Open the registry and go to HKLM\software\tricerat\Simplify Printing TX
  2. Set the DebugLogLevel key to 4 (1 is error only)
  3. Restart the services

Logs are written to c:\program data\tricerat\simplify printing TX\logs

On an agent the logging level can be changed on the settings tab:

  1. Click the settings button
  2. Click the logging tab 
  3. Set the how much information should we log dropdown to "Everything" then click the Enable logging radio button
  4. Completely exit the agent and restart it.

Logs  on the windows agent are written to c:\program data\tricerat\simplify printing TX\logs and on the Mac it's in the corresponding path (Library/Logs/triCerat) relative to your home directory.  (e.g., /Users/rfinn/Library/Logs/triCerat).

From all the agents you do also have the option to Send logs from the Settings > Logging tab rather than manually copy them over.  This is the only way to get the logs from the iOS devices.