- Locate the LicenseActivate.log file located in the C:\ProgramData\Tricerat\Logs folder
- Open LicenseActivate.log and check the last line of the file
- If it reads "The HTTP request is unauthorized with client authentication scheme 'Anonymous'. The authentication header received from the server was 'Negotiate,NTLM'." You are set to use a proxy server for internet access and the proxy server rejected anonymous access. Manually activate the license online. See the Technical Manuals page and view the Tricerat License Install Guide, Chapter 2, "Activating a License without Internet Access" section for instructions.
- If there is another message, please Contact Tricerat Support
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