These license issues are specific to v6 or later Tricerat products.
License Server service refuses to start.
Users do not receive a license.
LicenseActivate does not activate a license.
License Server service refuses to start
These issues are usually the result of configuration errors and need to be reviewed by Tricerat support. Please gather the following information from your license server:
Copy C:\Program Files\Tricerat\Simplify Licensing\lmx-serv.cfg to any temporary empty folder
Copy C:\Program Files\Tricerat\Simplify Licensing\lmx-serv.log to the same folder
Copy C:\Program Files\Tricerat\Simplify Licensing\*.lic to the same folder
Run the LMX End-user Configuration Tool using the installed menu shortcut Start->X-Formation->LM-X Configuration Tool. From the HostID tab, click the Save To File button. Save LmxHostid.txt to the same temporary folder used in steps 1, 2 & 3.
Locate the LicenseActivate.log file located in the C:\ProgramData\Tricerat\Logs folder
Open LicenseActivate.log and check the last line of the file
If it reads "The HTTP request is unauthorized with client authentication scheme 'Anonymous'. The authentication header received from the server was 'Negotiate,NTLM'." You are set to use a proxy server for internet access and the proxy server rejected anonymous access. Manually activate the license online. See the Technical Manuals page and view the Tricerat License Install Guide, Chapter 2, "Activating a License without Internet Access" section for instructions.