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Panel
titleUsers do not receive a license


Info

These steps assume your license server service is running!

  1. Check your license configuration on your server
  2. Check connectivity to your license server from your terminal server
  3. Enable product notification logs on your terminal server
  4. Have a User on to the terminal server

  5. Gather the notify logs and Contact Tricerat Support



Panel
titleLicenseActivate does not activate a license
  1. Locate the LicenseActivate.log file located in the C:\ProgramData\Tricerat\Logs folder
  2. Open LicenseActivate.log and check the last line of the file
  3. If it reads "The HTTP request is unauthorized with client authentication scheme 'Anonymous'. The authentication header received from the server was 'Negotiate,NTLM'." You are set to use a proxy server for internet access and the proxy server rejected anonymous access. Manually activate the license online. See




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