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If there are problems using the Mac Agent, please use these steps to turn on and gather log files.

Step-by-step guide

 

  1. Update the logging to include Debug level logging.  Insure the Simplify Printing TX agent is not running and then from Terminal, enter the following command:

    Code Block
    themeEmacs
    titleTerminal
    Defaults write com.tricerat.SimplifyPrintingTX DefaultLogLevel –int 4
  2. You turn on logging in the agent on OS X by changing the log level in the agent UI just like on windows.

     

  3. you can chose to Send logs from the agent UI or the Log files are located at:  ~\Library\Logs\triCerat if you want to grab them manually.
    1. In Finder, select Go and hold down the alt/option key.  Library will appear in the list – select it.  Now go to Logs\triCerat. 
       

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