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Explorer.exe Crashes when Opening Advanced Print Features Dialog Using HP Drivers
Explorer.exe Crashes when Opening Advanced Print Features Dialog Using HP Drivers
Problem
An issue has been identified in Simplify Printing that can sometimes cause a crash of the application through with the Advanced Print Features dialog is selected. This is due to a crash in a COM object used by certain HP printer drivers. In newer versions of the drivers, HP has resolved this issue.
Affected Versions
Simplify Printing 5.8.x
Simplify Printing 6.x
HP drivers known to cause this failure:
HP Universal Printing PS 61.130.4.12834 x64
Solution
If you experience this problem, try the following steps:
Obtain the latest version of the universal driver from HP.
If you are using the most recent universal driver from HP, switch to the device-specific driver from HP.
Install the driver in the OS where the session is hosted.
No patch is available at this time from Tricerat.