An issue has been identified in Simplify Printing that can sometimes cause a crash of the application through with the Advanced Print Features dialog is selected. This is due to a crash in a COM object used by certain HP printer drivers. In newer versions of the drivers, HP has resolved this issue.
- Simplify Printing 5.8.x
- Simplify Printing 6.x
- HP drivers known to cause this failure:
- HP Universal Printing PS 188.8.131.5234 x64
If you experience this problem, try the following steps:
Obtain the latest version of the universal driver from HP.
If you are using the most recent universal driver from HP, switch to the device-specific driver from HP.
Install the driver in the OS where the session is hosted.
No patch is available at this time from Tricerat.